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Get quick help with merchandise, shipping, returns, or refunds inquiries here.
For further support,please feel free to contact customer service.
Product&Stock
Kindly note that most of our dresses are made from scratch and our sizing standards may differ from other brands. For the best fit, we recommend consulting our size chart on the product page and taking precise measurements before choosing a size.Should you experience any fit issues upon receipt, please contact our customer service team.We are dedicated to assisting you in finding the optimal solution.
For a perfect fit, please consult our size chart on the product page and take precise measurements beforechoosing a size. If you fall between sizes, we typically suggest opting for a custom size if availablefor the dress. This way, we can tailor the dress to your specific measurements for an ideal fit.
Kindly be informed that the availability of our products is subject to change. If you are interested in a product, we recommend saving the item ID/or nickname and pictures for reference. For items out of stock, please reach out to our Customer Service Team to inquire about restocking details.
Note: Due to most dresses being made to order, we recommend ordering at least 2 months in advance for an optimal fit and to align with current fashion trends.
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For returnable items, if you are not satisfied with your item, you may return it for a refund (if there is a restocking fee, we will deduct it from the refund amount) and reorder the item in a different size, if available.
* The following items are returnable: Standard-size dresses (except final sale dresses), shoes (except final sale shoes) and most accessories. You can check the return eligibility of an item in the "Return Policy" section on its product page or on the order details page.
Delivery
1. You can log in to our website with your email and track your order status in "My Orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you can use the "look up a single order" function to track your order. Please follow these steps:
1) Go to our website and click "Tracking Order".
2) Enter your order number and email address to see your order details.
To change your shipping address in the same country before shipping, follow these steps:
1. Log in to your account or enter your order number and email address on this page. Find the order
2. Click Edit to edit the shipping address on the order details page.
3. After submitting your request, a ticket will be automatically created and sent to our customer service team for address modification.
Note: If you wish to ship your order to another country, please contact our customer service for information on shipping costs and logistics restrictions. Once your order has been shipped, we will not be able to change the shipping address.
We offer worldwide shipping. For a list of specific countries and regions eligible for shipping, please refer to the options available at checkout.
Shipping fees are calculated based on the weight of your order. You can view the estimated shipping cost on the checkout page.
Total Delivery Time = Processing/Tailoring Time + Shipping Time
At checkout, you will see an estimated delivery window for your order, which will also be noted in your Order Confirmation email.
Returns & Exchanges
If any damaged, defective or misshipped items are reported within 14 days of receipt, we will refund them in full. You can report problems through our service team,Select the appropriate reason and then add photos to support your request. After 14 days, we may not be able to process returns and refunds.
The following items are returnable: Standard-size dresses (except final sale dresses), shoes (except final sale shoes) and most accessories. You can check the return eligibility of an item in the "Return Policy" section on its product page or on the order details page.
Note: Our exchange service is currently in development, and we look forward to offering exchange services to our customers soon.
Unfortunately custom-made dresses are non-returnable and non-refundable. These dresses are tailor made to your exact specifications therefore they cannot be resold.
If any damaged, defective or misshipped items are reported within 14 days of receipt, we will refund them in full. You can report problems through our service team,Select the appropriate reason and then add photos to support your request. After 14 days, we may not be able to process returns and refunds.
Note: Dresses are typically packed inside out for protection.
Payments & Promos
We accept payment via all major Credit and Debit Cards and PayPal. Additionally, we offer installment payment options such as Klarna, Afterpay, and other popular local payment methods like Twint and iDeal. For specific payment methods available in your country, please refer to "Payment Info".
Aslin points are valid for 180 days. You can visit "My Points" for the exact expiration dates.
Aslin coupons have different expiration dates, you can check via "My Coupons" for exact expiration dates.
You can either manually enter the code or select it from the drop-down list in the Coupon Code section. Each coupon comes with specific usage conditions and expiration details, which can be viewed in the "My Coupons" section.
If the code is not working, please ensure that it is not expired or does not meet the specified conditions. If the coupon is still valid and you are experiencing issues, feel free to reach out to our Customer Service for further assistance.
